Thank you for shopping at Triotulip! Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.
If you are not entirely satisfied with your purchase. Please don't hesitate to contact us at service@triotulip.com, we will try our best to meet your request.
Return Policy
If you receive the product and find the following conditions, please contact us to process it in time. Including but not limited to broken, stained, deformed, printing blurred.
We do not accept refund and exchanges for customized items once they are processed. Customized items are made specially for you, which cannot be used again for other customers. Thanks for your understanding.
How to return or exchange?
Step 1. If you have a product to return or exchange, please contact our customer service first via email within 30 days of receiving the product. Contact us at service@triotulip.com
Step 2. You must email us a picture showing the problem/defect after submitting the return request online.
Step 3. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
-Items must be completely unworn, undamaged, unstained, unscented, and be in their new, original, perfect condition with all original tags and packaging intact.
-DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING AND RECEIPT. KEEP CLEAN AND UNSTAINED. Items should be neatly folded and carefully packed. Items in disheveled condition, or with stains, visible wear or with tags cut/removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
-Please ship items back in original packaging; do not use oversized boxes.
-Returns cannot be processed without prior return authorization through our Returns Portal or by email at service@triotulip.com. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or charge back, and may not be shipped back to the customer except in special circumstances at the customer's expense.
-Triotulip is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
-Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
-Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
Fast refund: We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored. The mailing address will be provided by mail after submitting the application.
Contact us
If you have further questions / issues, please don't hesitate to contact us at service@triotulip.com.